1 I have added a contact to my card, but other team members cannot see it.

Answer: To access the contacts you added to the cards, your team members need to join your Contalist team. You need to subscribe to our Business plan, then you can invite your team members to join your team. Once they join your team, you can work together on the contacts.

2 Why can't I see my contacts in the Trello mobile app?

Answer: Our PowerUp is not available in mobile app yet. It is built with a framework provided by Trello, now the framework only supports browser and Trello's desktop app. We will support the Trello mobile app once Trello makes it possible.

3 The contacts added to my card disappeared after switching to Lite/Full version

Answer: The contacts you added to a card in Lite version will only be visible in Lite version, not visible in Full version, and vice versa. If you need to switch to the other version after adding a lot of contacts, please contact us, we can help migrate your data to the other version.

4 Why are my messages not delivered?

Answer: Get messages work can be tricky. Usually it's caused by incorrect email service settings. Please follow the instructions in the email settings page when setting it up, and contact us if you can't get it work.

Sometimes due to inactivity for long term, password change or your location change, services like Outlook will revoke your authorization to our app. The email service will not work, and you will need to remove your Outlook account and add it again.